User Documentation

Managers looking to implement the HCAI system will find multiple tools to assist them in understanding the web application and to train their staff.

Please note that links preceded by the key symbol are confidential links that will direct the user to IBC's secure Infosource website (special user ID and password required).

Business Implementation Guide is designed to assist insurance companies in managing the implementation of HCAI. Although the guide contains some technical information, the main focus is to provide management with the information necessary to decide how best to integrate the HCAI system into a claims department.

Insurer User Manual (also available at hcai.ca if you have a username and password) presents the overall layout of the HCAI system, including its usage requirements and guides you through simple instructions for responding to Ontario Claims Forms (OCFs) 18, 22, 23 and 21 (invoice) using the HCAI system.

Insurer User Role Table (PDF) this table is instrumental in the set-up of users and provides an understanding of the different roles available and the tasks a user will be able to complete.

Diagnostic and Intervention Codes provides information about the standard diagnostic and intervention codes used on OCF forms.

HCAI - User Set-Up (PDF) this document outlines the user roles and corresponding levels of access that every insurer should consider when preparing to go live on the HCAI system.

HCAI - Statutory Holidays (PDF)