E-Learning - Organization and User Set-up and Maintenance
Reset Passwords - Insurer user passwords are reset by Insurance Personnel with access to the user administrator role. This tutorial outlines the step by step instruction to complete a password reset.
Organization Set-up - this tutorial outlines the steps to complete an organization, branch and adjuster set-up
User Set-up and Deactivation - Outlines the process for setting up users, maintaining their profiles and deactivation of users.
Treatment Coding Basics - This eLearning discus ses intervention coding and using the HCAI application.
HCAI Injury Coding Basics - This eLearning discusses injury coding and using the HCAI application.
Overview of Injury and Intervention Coding - This eLearning provides an overview of injury and intervention coding.
Printing an Adjudicated OCF Form - Describes how to print different versions of an OCF form.
E-Learning Adjudication
E-Learning Claim/ Claimant Administration
Training PowerPoints:
HCAI Organizations: Review of key concepts as outlined in the Business Implementation Guide regarding organization, parent / child insurer concept, branches and adjusters.
HCAI User Administration: Review of key concepts as outlined in the Business Implementation Guide concerning roles for users and different access levels.
Frequently Asked Questions
Re-enrolment E-Learning Videos:
10 Step Re-enrolment Process for Migrating Insurers
HCAI User Set-Up - Describes the different levels of access and roles that can be assigned to a user when a user is being created in the HCAI application.
HCAI 6 Step Re-enrolment for Non-Migrating Insurers - This eLearning describes the 6 steps a "new set-up" or "non-migrating" insurer will follow when given access to the HCAI production environment.
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