User Documentation

This section provides resources for insurance adjuster users and claims administrators to familiarize themselves with the different functionalities of HCAI.

Please note that links preceded by the key symbol are confidential links that will direct the user to IBC's secure Infosource website (special user ID and password required).

Insurer User Manual (also available at hcai.ca if you have a username and password) presents the overall layout of the HCAI system, including its usage requirements and guides you through simple instructions for responding to Ontario Claims Forms (OCFs) 18, 22, 23 and 21 (invoice) using the HCAI system.

Diagnostic and Intervention Codes provides information about the standard diagnostic and intervention codes used on OCF forms.

HCAI Insurer Desktop Quick Start Guide (PDF) outlines the HCAI desktop for the adjuster user and claims administrators. It explains the process to open and view a form as well as the options for adjudication.